Once an order has been confirmed and payment has been completed, the order cannot be cancelled or refunded.
If there is a quality issue with the product, please contact us via WhatsApp within 7 days of receiving the goods. Our customer service team will follow up with you.
After we inspect and confirm the issue, we will arrange the return and exchange. Replacement items will be dispatched within 3–5 business days after confirmation.
Customer Service Email: info@junyu.com.hk
Customer Service Hotline: 6948 4164
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