Privacy Policy

Privacy Policy and Personal Information Collection Statement

Effective Date and Last Updated: 1 May 2026

This Privacy Policy is formulated in accordance with Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486) and applies to this website and all online transactions, membership registrations, and enquiry services provided by our store.

By browsing this website, placing an order, making a purchase, or using the services provided through this platform, you agree to the collection, use, and processing of personal data as set out in this Policy.

1. Data Controller Information

Business Operator: JY HEALTH

Operating Address: 4B, Manson House, 74–78 Nathan Road, Tsim Sha Tsui, Jun Yu Health International Limited

Email: info@junyu.com.hk

Telephone: 6948 4164

We act as the data controller responsible for handling your personal data in accordance with Hong Kong privacy laws and for ensuring that all personal data processing activities comply with the requirements and supervision of the Office of the Privacy Commissioner for Personal Data, Hong Kong.

2. Personal Data We Collect

We only collect personal data that you voluntarily provide or that is necessary during your use of this website. We do not arbitrarily collect sensitive personal information.

The types of personal data we may collect include:

1. Information provided by you: your name, email address, contact number, delivery address, billing information, order history, membership registration information, and customer service enquiry records.
2. Automatically collected information: IP address, device type, browser version, browsing history, access time, time spent on webpages, and Cookie records.
3. Information necessary for transactions: payment verification information, information required for delivery and logistics, and order status records.

All collected data will only be used for the lawful purposes stated in this Policy and will not be used beyond the reasonable scope of our business operations.

3. Purposes for Using Personal Data

We collect and process your personal data only for the following lawful and necessary purposes:

1. To process your orders, confirm transactions, arrange product packaging and delivery, and fulfil the purchase contract.
2. To send transaction-related messages, including order status updates, delivery updates, return or exchange notifications, and customer service responses.
3. To verify user identity, prevent fraudulent transactions, and maintain website transaction security and system stability.
4. To improve website pages, products, services, and the overall browsing and shopping experience.
5. With your consent, to send information about new products, special offers, promotions, and marketing activities. You may unsubscribe at any time.
6. To comply with applicable Hong Kong laws and lawful requests from courts, judicial authorities, law enforcement agencies, or regulatory authorities.

4. Disclosure and Transfer of Personal Data

We will not sell, rent, or transfer your personal data to unrelated third parties.

We will only disclose personal data to a limited extent where necessary in the following circumstances:

1. Logistics and courier service providers: only the recipient’s name, delivery address, and contact details necessary for delivery will be provided.
2. Third-party payment service providers: only information necessary for transaction settlement, payment processing, and refunds will be provided.
3. Lawful regulatory authorities: personal data may be disclosed where required under Hong Kong law or pursuant to a lawful request from courts, law enforcement authorities, or the Office of the Privacy Commissioner for Personal Data.
4. Business succession or transfer: if our business is merged, acquired, or transferred, relevant customer data may be transferred together with the business and will remain subject to this Privacy Policy.

All third-party service providers are required to comply with applicable Hong Kong privacy laws and to maintain the confidentiality of personal data.

5. Cookie Policy

This website uses Cookies and similar tracking technologies to record user preferences, maintain login sessions, analyse website usage, and improve the browsing experience.

You may disable or block Cookies through your browser settings. Disabling Cookies will not prevent basic browsing, but certain website functions may not operate properly.

6. Your Statutory Rights in Relation to Personal Data

Under Hong Kong’s Personal Data (Privacy) Ordinance, you may have the following rights:

1. Right of access: you may request access to a copy of your personal data held by us.
2. Right of correction: if your personal data is inaccurate or outdated, you may request that it be corrected.
3. Right of deletion: where there is no lawful need to retain your personal data, you may request its deletion.
4. Right to withdraw consent: you may withdraw your consent to marketing communications or data processing at any time.
5. Right to object to processing: you may object to unnecessary processing of your personal data.
6. Right to data portability: you may request a copy of your personal data in a readable format.

You may submit a request using the email address or contact details stated in this Policy. We will respond and process your request within the time period required by applicable law.

7. Data Retention and Security

1. We use measures such as encryption technology, backend access controls, and data security protections to safeguard your personal data and transaction information against unauthorised access, disclosure, alteration, loss, or destruction.
2. Personal data will only be retained for as long as necessary to complete transactions and satisfy applicable legal retention or limitation periods. Data that is no longer required will be securely destroyed.

8. Direct Marketing Statement

If you agree to receive information about our new products, promotions, offers, or activities, we may use your email address and mobile phone number to send you marketing communications.

You may unsubscribe at any time free of charge. Once you unsubscribe, we will stop sending marketing communications to you, and this will not affect the normal provision of transaction-related services.

9. Updates to this Policy

We reserve the right to amend this Privacy Policy from time to time.

Any updated version will be published directly on this website and will take effect upon publication. Your continued use of this website and its services after an update will be regarded as acceptance of the revised Policy.

10. Contact Us

If you have any questions, complaints, or requests relating to this Privacy Policy or the handling of your personal data, please contact us:

Email: info@junyu.com.hk

Operating Name: JY HEALTH

Address: 4B, Manson House, 74–78 Nathan Road, Tsim Sha Tsui, Jun Yu Health International Limited